At Illuven, we’re committed to getting your order to you as quickly, safely, and affordably as possible. By placing an order through our store, you agree to the terms below.
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your confirmation email. You will receive another notification when your order has shipped.
Note: During high volume periods (e.g., holidays), processing times may be slightly longer.
We offer standard worldwide shipping, with estimated delivery times as follows:
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–15 business days |
| Canada | 8–18 business days |
| United Kingdom | 6–14 business days |
| Australia | 7–16 business days |
| Rest of World | 10–20 business days |
Please note: Shipping times are estimates and may vary depending on customs delays, weather, or logistical factors beyond our control.
Shipping is free on most orders. Some products may carry a small shipping fee depending on the destination or item weight. Any charges will be clearly shown at checkout before payment.
Once your order has shipped, you’ll receive a tracking number via email. You can track your order using the link provided or directly on our confirmation email after purchase.
If your tracking number shows "delivered" but you haven't received your package, please check with your local carrier or neighbors. If your package is significantly delayed (over 30 business days), please contact us at hi@illuven.com for assistance.
Illuven is not responsible for any customs fees, import duties, or local taxes incurred on international shipments. These charges, if applicable, are the responsibility of the customer.
We currently do not ship to the following countries due to local restrictions or unreliable delivery networks:
North Korea
Iran
Cuba
Syria
Sudan
If we are unable to deliver to your location, we will notify you and issue a full refund.
If you have any questions about your shipping or need support, feel free to reach out to us at:
📧 hi@illuven.com
We usually respond within 24–48 hours.
Would you like a downloadable PDF version or a page-ready HTML block for this policy?
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